Privacy Policy

1. Introduction

Vaia Beach Resort ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our beach resort in Damour, Lebanon, or use our digital services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

• Full name and contact details (email, phone number, address)
• Date of birth and identification documents
• Payment information and billing details
• Membership preferences and dietary restrictions
• Emergency contact information

Usage Information

• Facility usage patterns and preferences
• Booking and reservation history
• Digital platform interactions and IP addresses
• Device information and browser types
• Location data when using our mobile services

3. How We Use Your Information

We use the information we collect to:

• Process membership applications and manage accounts
• Provide and improve our services and facilities
• Process payments and prevent fraudulent transactions
• Communicate about bookings, events, and promotions
• Ensure safety and security at our facilities
• Comply with legal obligations and regulations
• Analyze usage patterns to enhance user experience

4. Information Sharing

We may share your information with:

• Service providers who assist in our operations
• Payment processors for transaction handling
• Marketing partners (with your consent)
• Legal authorities when required by law
• Emergency services in case of medical situations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and backup procedures
• Incident response and breach notification protocols

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Request data portability
• Withdraw consent for marketing communications

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Lebanon. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertisements
• Enhance security and prevent fraud

You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: